Tel: 01254 53622
01254 53622(24 hour emergency)
Reviews and Guestbook
23rd March 2023, 1:48 PM
Mo Nematoll
Not happy with their service. Got a puppy pack which told will be include vaccine & microchip& Worming. After second vaccine they have charged me for microchip separately and said that is separate.
Their prices are already more than other places but
Thad to use them as I couldn't fit my puppy with other vets
Their prices are already more than other places but
Thad to use them as I couldn't fit my puppy with other vets
Website response: We have not included the microchip in the puppy pack for 2 years. It is a legal requirement for puppies to have a microchip prior to vaccination. We reduced the cost of our puppy package due to this. You said in your comment that you tried to book your puppies in with other vets first. You may have got a bit mixed up with what they were offering.
Our puppy vaccination course costs significantly less(at least £20) than most of the vets in town. Our microchip price is £15 so we were still cheaper for you.
You sent another member of your family to get your puppies’ second vaccines. They asked the vet to give the kennel cough vaccines and microchips at this second vaccine. These extras were charged for fairly. You rang later to complain. In future it would be simpler if you came to the vets too, so that you would be able to participate in the decision making and to understand the costs involved.
Thanks. Sorry you were upset.
John.
Our puppy vaccination course costs significantly less(at least £20) than most of the vets in town. Our microchip price is £15 so we were still cheaper for you.
You sent another member of your family to get your puppies’ second vaccines. They asked the vet to give the kennel cough vaccines and microchips at this second vaccine. These extras were charged for fairly. You rang later to complain. In future it would be simpler if you came to the vets too, so that you would be able to participate in the decision making and to understand the costs involved.
Thanks. Sorry you were upset.
John.
26th February 2023, 11:04 AM
Michael Scott
After an experience at another local vets and recieving a ridiculous quote for a procedure we booked an appointment on a recommended with Daisy street. From the very first phone call we felt in good hands. We were booked in for the procedure within four days which we were very happy with. The lady who took the phone call was very helpful and arranged to get all our dogs details from the previous vets prior to the appointment.
Upon arriving we were greeted by the receptionist who explained everything and said we will be seen shortly before even sitting down we were invited in. After having a full explanation of the procedure and given a quote which was more than reasonable we signed our documents and left our 'child'. Any worries we had prior to the procedure evaporated after speaking with the staff and we felt completely comfortable leaving Rolo.
Upon collection of Rolo we were greeted by the receptionist who said everything had gone well and that he was in good spirits, within a few minutes Rolo was brought out to us, everything was explained to us regarding medication and after care. We didn't feel rushed when asking questions and felt like evervone in the practice had time for us.
Without a shadow of a doubt we would recommend Daisy street to anyone and won't be using anyone else when it comes to our dogs
Upon arriving we were greeted by the receptionist who explained everything and said we will be seen shortly before even sitting down we were invited in. After having a full explanation of the procedure and given a quote which was more than reasonable we signed our documents and left our 'child'. Any worries we had prior to the procedure evaporated after speaking with the staff and we felt completely comfortable leaving Rolo.
Upon collection of Rolo we were greeted by the receptionist who said everything had gone well and that he was in good spirits, within a few minutes Rolo was brought out to us, everything was explained to us regarding medication and after care. We didn't feel rushed when asking questions and felt like evervone in the practice had time for us.
Without a shadow of a doubt we would recommend Daisy street to anyone and won't be using anyone else when it comes to our dogs
Website response: Thank you for the lovely review. Sorry we have taken so long to reply. I saw Rolo in the morning for the appointment and Samantha did the operation so we were leaving the reply to each other! Thanks again. John.
18th January 2023, 1:28 PM
Ash
5 star review on google. No comment left.
Website response: Thanks Ash. John.
23rd December 2022, 2:09 PM
Michael Sutton
Saved the life of my cat.
Website response: Thank you for the review Michael. John.
14th December 2022, 2:46 PM
Khalda Khuser
I have a very sick parrot struggling to breathe, called this most uncaring firm, asking them if they could please see the parrot.
The receptionist said they can't as I am not registered, asked her several times if under special circumstances they could see my sick parrot and they wouldn't.
Then they said I can bring her down and they wouldn't treat her but just put her to sleep.
So uncaring, how can these people say they are about animals
The receptionist said they can't as I am not registered, asked her several times if under special circumstances they could see my sick parrot and they wouldn't.
Then they said I can bring her down and they wouldn't treat her but just put her to sleep.
So uncaring, how can these people say they are about animals
Website response: We are extremely saddened to hear of your situation and that you feel we let you and your bird down at this time.
Unfortunately we made the decision in July (5 months ago), to no longer take on any exotic cases. We are not a specialist exotics/bird practice, we are just the same as your more local "routine vets" and strictly speaking other practices should not be referring clients to us as if we are specialists.
We are under the impression that you live in Manchester which is 25 miles away and were given our details from another practice. Had they declined helping you when you were concerned with your bird's breathing? We have spoken to the receptionist's involved and they report they tried to explain we no longer see exotic cases and that they tried to help you. Understandably you were concerned for your bird but it sounds like you became quite agitated and threatening. Under pressure, they did give you details of other practices that may have been able to help you.
Under emergency circumstances, vets will offer to put an animal to sleep to prevent suffering whether they are registered or not. This was offered when you felt your parrot was dying.
Once again, we apologise that we were not able to help you at this time, we wish there were enough of us to see all animals at any time, but that is obviously not a reality.
We hope you managed to find a more local vet to help you and your parrot.
Unfortunately we made the decision in July (5 months ago), to no longer take on any exotic cases. We are not a specialist exotics/bird practice, we are just the same as your more local "routine vets" and strictly speaking other practices should not be referring clients to us as if we are specialists.
We are under the impression that you live in Manchester which is 25 miles away and were given our details from another practice. Had they declined helping you when you were concerned with your bird's breathing? We have spoken to the receptionist's involved and they report they tried to explain we no longer see exotic cases and that they tried to help you. Understandably you were concerned for your bird but it sounds like you became quite agitated and threatening. Under pressure, they did give you details of other practices that may have been able to help you.
Under emergency circumstances, vets will offer to put an animal to sleep to prevent suffering whether they are registered or not. This was offered when you felt your parrot was dying.
Once again, we apologise that we were not able to help you at this time, we wish there were enough of us to see all animals at any time, but that is obviously not a reality.
We hope you managed to find a more local vet to help you and your parrot.
11th December 2022, 2:59 PM
Lindsey Makin
This isn't my regular vets, however, I had to take my bird here because the vet knows more about birds than any near to where I live. The vet (John) was always great with my bird and genuinely seemed to care about him. He'd ring me back when requested and helped as much as possible. I've recently had to have my bird put down, but l'll always be grateful to John for the help and care he gave him. I've only knocked one star off because a secretary was a bit 'off' with me a while back when I rang and John wasn't around, but generally, the staff I've spoken to are lovely. Maybe she was having a bad day.
Website response: Thanks for the honest review. Will show the Staff. You came a long way to see us. We did most of Sheldon's treatment remotely. John.
9th December 2022, 3:03 PM
Maureen O’B
No comment left. 5 Star rating on google.
Website response: Thank you for your kind review of 5 stars ⭐️
27th November 2022, 3:12 PM
Toni Astley
Very friendly helpful vets and staff treated my cat Well, definitely recommend.
Website response: Thank you very much for the review. John and Sam.
24th November 2022, 1:26 PM
Beth
Wonderful vets. Reception staff, nurses and Sam
the vet have been lovely every time we've been.
We're very picky with finding a reliable place that
doesn't have a revolving door of vets and Daisy
Street have been perfect. Makes for a very caring
and personal experience, which has allowed us to
put every confidence in them that they'll do right
by our dogs!
the vet have been lovely every time we've been.
We're very picky with finding a reliable place that
doesn't have a revolving door of vets and Daisy
Street have been perfect. Makes for a very caring
and personal experience, which has allowed us to
put every confidence in them that they'll do right
by our dogs!
Website response: Thank you Beth, What a wonderful,
kind review. We are glad you found us
too and have that
kind review. We are glad you found us
too and have that
15th November 2022, 1:34 PM
Janette
Over many years, with various pets and vets, mainly John and Sam and David, i have always received the best of care and good advice. Thankyou.
Website response: Thank you for your review Janette. We appreciate it. John and Sam.
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Thank you from all the staff at Daisy Street Vets.
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